You Said - We Did
You Said - We Did is about listening to your comments and concerns. But listening is only the starting point. We act on you comments and provide feedback.
These are some of the suggestions you have made about how the service can be improved...and our responses.
Comment: I would like to get a certificate at the end of the course.
Response: Certificates are now available for all courses.
Comment: We don't want our employees to waste time on skills they already have.
Response: Our course programmes are bespoke to meet individual needs and we will accredit all prior learning and skills.
Response: Progression routes are now listed on the website for easy access.
Comment: Can i study at home?
Response: Online and distance learning courses are now available to study 'anytime anywhere'. See 'Skills@Home' section on our website for more details.
Comment: We need more flexible learning hours to fit in with our school contract work.
Response: We now offer different modes of study including distance learning and e-learning and workshops are tailored to fit in with learners/employers needs.
Comment: I want to improve my English skills.
Response: E-learning courses are now available.
Comment: Course times clash with prayers.
Response: Prayer rooms available at all venues and times adjusted to accommodate prayer times.
Comment: The workbook is difficult to understand as I am dyslexic.
Response: Dyslexia support is available. Also resources are available in appropriate formats.
Comment: Full day training during Ramadan is too much.
Response: Shorter training sessions arranged throughout Ramadan.